"4 Months To Receive My Credit?!"

Continental Finance Gold MasterCard® Review
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Written by: jojopuppy on 2008-04-14

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jojopuppy's review: I had a $300 Continental Finance Gold Mastercard. We paid off our account and had a credit of $33.03. We immediately called on Feb 8th to close our account, they charge a rediculously high monthly fee of $12 for having the card so we wanted to be rid of it.

We were told the account was closed and that we should expect a check in the mail in 30-60 days. This seemed like a very long time to me, but since it was only $30 we just waited.

March 19th I receive in the mail, not a check as promised, but a statement showing that a $12 account maintenance fee has been charged to my account and I now have a credit of only $21.03. I call again to find out what the problem is. I spoke to a lady named Kaylee who assured me that the maintenance fee had been credited, the account was closed, and I should received a check in the mail for $33.03.

It is now April 14th. Today I received, not a check as promised, but another statement! This statement did not show the credit of $12 that Kaylee was supposed to have done, but another $12 maintenance fee charged to my account! My current credit was only $9.03. So I called once again, spoke to Jonothan who said that the prior people only put a block on the account and did not complete the process of closing it out. He assured me that he had closed the account, he put in a request to have the two maintenance fees credited, and said I should expect a check in another 30-60 days. That means I will receive a check in June for the credit on my account that I closed in February! He could do nothing to speed up the process and simply apologized for the inconvenience.

While I understand that mistakes sometimes happen, this is just stupid! If the first person in February made a mistake why didn't the person in March fix the issue? This seems more like a scam than a series of mistakes to me.

4 Comments

Comment 1 by arod
Just Two Creditors on 2008-04-14

WWW. Capitalone.com and www.Orchardbank.com

these banks won't try to take change out of your wallet or just make pay fees for trying to fix your credit..
Comment 2 by hjm331
Damn... on 2008-04-14

I hate it when I see people fall into these traps. Just get a secured card from your local bank. Bank of America has always been a great choice. I have explained how their secured card works. If you can't find it, just let me know and I'll give you the details.
Comment 3 by meya
Ooops on 2008-04-15

Heeehhheee, calm down bro! I know the feeling, I wish there was a way that when someone applied for this card we will get a flash across the site for us to be able to catch them on time.
Comment 4 by eric
Haha on 2008-04-16

Lol I agree Meya... Wish that I could hack there website and have people applying forwarded over to this website and the reviews on this card.
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