Good info OP! The only way to find out if these numbers work or not is to actually try them ourselves!

Is that for sure a back door # for Penneys? Because I was pissy that they wouldn't increase my credit because I didn't use the card within the first 30 or 90 days, whatever it was. My cl is still at the paltry $200 that they automatically issue for everyone who applies on the internet.

Ok well upon more research-I have answered my own question.

I went to ficoforums.com and found the info below. Not sure of the accuracy of the #'s but I will be using them. Also, a defintion for any others who may need it as I did.

P.S. a few are on here twice because they came from different sources.
Capital One: 1-877-513-9959 OR 1-800-889-9939
Juniper: 1-302-622-8990
Orchard Bank: 1-888-385-8916

Orchard: 800-395-6090
HSBC(M.C.)888-385-8916
Hooters: 801-545-6705
WaMU CSR: 800-356-0011, or 800-280-9441
BoA: 800-732-9194 (dept. unknown)
V.S.: 800-695-9458
Best Buy: 888-237-8289 (customer care)
Best Buy: 800-365-0292(CSR)
HSBC: 800-694-9222 (cust. service)
HSBC: 831-755-6699 (executive customer service)
J.C.Penny:866-239-4362 (credit services)
Cap1: 800-951-6951 (cust. relations)
Cap1: 800-427-9458 (Fraud department. They take ALL calls seriously!)
Cap1: 800-258-9319 (Debt Recovery)
Citi: 800-950-5114 (Account Specialist)
Citi: 888-201-4523 (Approval Status)

Backdoor number = a phone number connecting directly to someone with the authority to grant the CLI request, bypassing the frontline customer service agents who answer the phones at the main customer service number. Often a backdoor number is a direct line to the CC company's retention department, whose job it is to offer incentives to convince customers not to cancel their cards.

Hope this helps!!!

Thanks so much for introducing me to the "back door number option". I had never heard of such a thing. How do I get these numbers for the cards that I do have? And is there anything in particular I should say when requesting the CLI?



Thanks for all of your help!

Capital One- 800-889-9939

Hello everyone. I want to build a long list of all the backdoor numbers we can find it. A backdoor number is a telephone number which directs you to senior account managers who have more authority and are a lot more helpful than regular CS reps because they have more power and more authorization in their hands. If you find a good backdoor number, please post it here. Just put the name of the lender and the backdoor number next to it. Thanks

Also here's a good link to a lot of backdoor numbers. Although, I don't know how old these numbers are so don't blame me if a number you call turns out to be disconnected. Lenders change their backdoor numbers a lot so let's see if we can keep up.

http://www.gethuman.com/