"Approved After Paying Old Account"

Macy's Credit Card® Review
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Written by: baystate on 2008-07-30

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baystate's review: Callout Comment I applied for the Macy's card in April but was denied. The reason was due to an old account with an unpaid balance. The old account was when I was 19 years old and I thought I had paid it. In any event, I called their credit department and asked them to send me an invoice and I will pay it immediately.

I received and paid the invoice in early May and decided to call Macy's Credit Dept and speak to an underwriter about a new account. I told them that I had paid my old account in full, which they confirmed. They thanked me for satisfying the old debt and said they would be happy to approve me for a new account. They transferred me to the New Accounts department and they approved me for a $300 CL.

I was very pleased with the way Macy's handled this for me, given my irresponsible behavior with my credit when I was younger.

I've always shopped at Macy's and will continue to be a loyal customer especially given how well they've treated me.


Comment 1 by hjm331
Congrats! User Icon on 2008-07-30

Remarks Congrats on the new approval. I agree, I love how Macy's treats me as a customer. Their CS is top notch all-around and I will be carrying their card in my wallet as long as continue to treat me the same way.
Comment 2 by meya
Way To Go User Icon on 2008-07-30

Remarks Welcome to the Macy's family, HJM331 is right, they are top notch dogs in department stores
Comment 3 by lindalu
How Much Did You Owe? User Icon on 2008-07-30

Remarks I have the same situation with them... They were to be on my bankruptcy even though I didn't want to include them my attorney told me I had to and then they forgot to list it and I didn't notice and I owe them and was wondering how much you owed and if you had to pay the whole amount to get an account again? And also how long ago was 19?
Comment 4 by mrrob
Congrats User Icon on 2008-07-30

Remarks That's good news, congrats on your new macys card.

Comment 5 by eric
A Quick Question For Macy CH? User Icon on 2008-07-31

Remarks Hey I was brainstorming the other day and I was wondering. I have a $1200 limit with Macys... I wonder if I could ask them to move $500 of my limit to a Macy's Visa and just leave the $700 on my regular account. I have been wondering whether someone has done that. I plan on calling them at the end of Aug, begining of September to see about another CLI because my last one was in April. I may ask them whether this situation can be done.
Comment 6 by baystate
Re: Lindalu User Icon on 2008-07-31

Remarks The amount I owed was small, only $285. I actually think the original balance was less but they've added interest charges to it.

When I had asked them to send me an invoice, they sent me a normal credit card statement which showed my outstanding balance and a minimum payment due (which was only $10). I chose to pay off the entire balance since it wasn't that much anyway, plus I wanted to re-establish with them since I frequently shop there.

I think it's a good idea to begin paying down any old balances you may have with them if you intend on re-establishing an account with them. It seems clear that Macy's is very willing to give a second chance providing that you satsify any old debt that you have with them.

I'm hoping over time that they will upgrade me to the Macy's Visa card. I think I do spend over $1000 per year at macy's, so if I utilize my account and PIF every month maybe they'll consider upgrading me.

Any way, good luck!!
Comment 7 by baystate
Re: Lindalu User Icon on 2008-07-31

Remarks Forgot to mention, the old account was 24 years ago, when I was still 19! Macy's obviously keeps these records indefinitely hoping to get some old accounts paid if clients are re-applying with them.
Comment 8 by hjm331
RE: Baystate User Icon on 2008-07-31

Remarks Did Macy's report the balance you paid off on your credit report?
Comment 9 by baystate
Re: HJM User Icon on 2008-07-31

Remarks No, they didn't report the paid off balance; probably because this was so old and the orig date was well beyond the 7 year period for credit reporting.
Comment 10 by brian23
Congrats!!!! User Icon on 2008-07-31

Remarks Thats really awesome that they opened the account back up. It just goes to show you it may be past the statute of limitations, but these companies never forget... Lol
Comment 11 by rob72830
Macy's User Icon on 2008-07-31

Remarks Congratulations on your new card.
Comment 12 by colonative
Great Card/Statement Question User Icon on 2008-08-10

Remarks I opened my Macy's in September of 2007 at the store and was given a $2,000 limit. In January 2008 I was upgraded to Gold (because I spent over $500) and I love my card. It has great coupons and cardholder-only savings.

I do have a question for all of you though; on my statements, my account's credit limit is not listed. Is that normal for all of you? The only reason I know what my limit is was from calling them. Shouldn't a statement show credit line/available credit?

Do any of your statements show your credit limits?
Comment 13 by hjm331
Forum User Icon on 2008-08-10

Remarks ColoNative, please copy and paste your questions in the forum so other readers can benefit from your info.


Comment 14 by colonative
HJM User Icon on 2008-08-10

Remarks Sorry, didn't realize there was a forum. I just had a question I thought someone could answer.
Comment 15 by thomas1
MACY'S CREDIT LINE User Icon on 2008-08-10


Sorry, didn't realize I typed in all caps. Its also dangerous not to list the cl as some people might forget, go overlimit, and incurr an overlimit fee.

I sure wish we had a Macy's in Myrtle Beach where I live. All we have is Dillards and Belk. I can only go to Macy's when I go home to the DC area
Comment 16 by colonative
Thomas1 User Icon on 2008-08-10

Remarks Hi Thomas,

Yeah, I was pretty surprised when I received my first statement and did not see that on there. I am just trying to find out if others have that as well.

While I do like my Macy's card, I have found they do opperate a little differently then I am used to.

Yep, Citi (Department Stores National Bank) owns the card portfolio but it is still very much a Federated Department Stores (FDS/FACS) run business. Think of it as it really still being Federated/Macys Inc but Citi finacially owns the cards/provides the funding.
Comment 17 by casd57
Denied User Icon on 2008-08-12

Remarks Denied because of BK
Comment 18 by arod
Dont Worry!! User Icon on 2008-08-12

Remarks This is now new store cards and some bank don't approved BK.

Don't let that put you down. Go to the forum were there are a list posted by Meya on all BK friendly Banks or write to her she will send you the link.

Also for all those close doors many will open. Macy Denied Me but I don't shop there I just wanted to have the card. So I'm OK with it.

Good Luck to you,

Comment 19 by hjm331
Payment History User Icon on 2008-08-12

Remarks You need to build 6-12 months of solid payment history and apply for the card again.

Is the BK going to fall off your report anytime soon? BK's stay on your report for 10 years.
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