"Watch Out With That Backdoor Number"

Capital One® Classic Platinum Credit Card Review
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Written by: marym on 2008-07-15

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marym's review: Callout Comment Ok went to checkout at a store and my card was declined. I was like this isn't right. I asked for the manager and she called it in and told me my account was closed!

So... Of course I'm really upset. I get home and call the backdoor number. To make a long story short I was declined a credit limit increase 2 weeks ago and they closed my account because a account manager basically goofed up. They opened it back up for me.

So this is a warning to all... If you get declined for a CLI check your account later to make sure it's still open. Hopefully it won't happen to you.


Comment 1 by rwmtd
So Sorry This Happened User Icon on 2008-07-15

Remarks MaryM, I am so sorry that this happened to you. Did they at least offer an apology for their mistake? They should have given you a CLI just for making the mistake. 
Comment 2 by rob72830
Cap 1 User Icon on 2008-07-15

Remarks After reading this I thought I should call Cap 1 and see about my account. I found it ok and even got a cli to $800. Thanks for the warning, Mary. You are a big help. :)
Comment 3 by hjm331
Backdoor Number User Icon on 2008-07-15

Remarks I think Capital One found out that their number is being posted all over the internet so they have careless reps on the phone. Their service used to be different a few months ago.

I was talking to a rep about my Cap 1 account today and she put me on hold. Next thing I know, the call got disconnected so I guess she couldn't help me out so she hung up.
Comment 4 by rob72830
Backdoor Number User Icon on 2008-07-15

Remarks Had great luck using the backdoor number tonight checking up on my account and asking for a cli. Got a $300 increase.
Comment 5 by thomas1

Remarks 2 weeks ago, I also called Capital One backdoor number when I uploaded new image for my card, and had a question about it. I also got a 600$ increase to 3.5k...

The account manager asked me how I heard of the number I called. It took me back, and I immediately said customer service. I think they are getting a lot more calls because of finance network knowing we may be catching on to them.

Anyway, its gonna be at least 6 months before I call again. I certainly don't want what happened to Mary happen to me, but I'm sure that was an isolated incident.
Comment 6 by marym
I've Forgiven Them User Icon on 2008-07-16

Remarks I logged onto my account and found a $300 increase on my card tonight. I think they are sorry :-)

But just to be safe... Check your card after you ask for a CLI...
Comment 7 by mrrob
Glad User Icon on 2008-07-21

Remarks Glad it all worked out and you got a CLI of $300. Guess it wasn't all bad (lol)

Comment 8 by kiejon9
Whats The Back Door ### User Icon on 2008-08-02

Remarks Hello can someone tell me the back door ### for cap one thanks
Comment 9 by kiejon9
Can Someone Tell Me The Back Door User Icon on 2008-08-02

Remarks Hello can someone tell me the back door ### for cap one thanks
Comment 10 by thomas1
BACKDOOR NUMBER User Icon on 2008-08-30

Remarks Here it is----1-877-513-9959

Good luck!
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