"Had To Cancel The Card They Are Completely Incompetent"

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Written by: brenna on 2020-01-24

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brenna's review: When I opened the account, this company mistakenly put my husband's name on the account while listing my social security number as his. For 3 years I tried to get these people to put my name on the card, not my husbands name, since the account was under my social security number. I called repeatedly as did my husband. We both sent them documents to prove that they had the account listed as HIS name but with MY social security number. It proved to be impossible to fix, they would not concede that they had the wrong name attached to my social security number and no amount of documents and phone calls would change it. The level of incompetence was beyond belief. Using the card with his name attached to my s.s. number was weird and felt criminal. I cancelled yesterday after they gave me the runaround yet again on the phone. Skip this card.

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Comment 1 by wanderer
Re: Had To Cancel The Card They Are Completely Incompetent on 2020-01-24

What an unreal situation. The more we automate the harder it is to convince humans that errors may happen! Sad you had to cancel the account but I sure would not keep one that is not legally established. Wish you the best as this is more than most unfortunate!!! :(
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