"Poor Accounting"
Harvard Alumni World MasterCard® Review
Written by: michaelum on 2010-02-18
Overall Satisfaction
Customer Service
Rewards
Account Management
Delivery Time
michaelum's review: 
I have had a bad experience with Barclay's Bank and the HAA Mastercard. Recently I found out that Barclay's did not credit a payment of over $1000 ten days after receiving it. The payment paid my balance in full as of the day I received it. But since they never credited it to my account, they billed me for a being behind in payments ($39) plus interest. As soon as I discovered this, I called their Philadelphia office and went round and round with them. After about 20 minutes I logged on to my bank account and downloaded a copy of the canceled check, which I immediately faxed to them in Philadelphia. They said they would correct the problem. The next day I received a phone call from their collection agency in the Philipines dunning me and making the same claim of late payment. That was too much. I called their Philadelphia office and canceled the account. I suggest that you find another bank to handle your World Mastercard, if you want one.
I have had a bad experience with Barclay's Bank and the HAA Mastercard. Recently I found out that Barclay's did not credit a payment of over $1000 ten days after receiving it. The payment paid my balance in full as of the day I received it. But since they never credited it to my account, they billed me for a being behind in payments ($39) plus interest. As soon as I discovered this, I called their Philadelphia office and went round and round with them. After about 20 minutes I logged on to my bank account and downloaded a copy of the canceled check, which I immediately faxed to them in Philadelphia. They said they would correct the problem. The next day I received a phone call from their collection agency in the Philipines dunning me and making the same claim of late payment. That was too much. I called their Philadelphia office and canceled the account. I suggest that you find another bank to handle your World Mastercard, if you want one.3 Comments
Comment 1 by wanderer
Re: Poor Accounting 
on 2010-02-18
Thanks for sharing with the rest of us. I closed my accounts that had Barclay's involved. What ever happen to good old fashion card stability, solid customer service with people that are NOT outsourced. I miss the old days. Yes, there were lower credit lines, higher interest and I could count on them?!
on 2010-02-18 Thanks for sharing with the rest of us. I closed my accounts that had Barclay's involved. What ever happen to good old fashion card stability, solid customer service with people that are NOT outsourced. I miss the old days. Yes, there were lower credit lines, higher interest and I could count on them?!
Comment 3 by joeyman
Re: Poor Accounting on 2010-02-19
Thanks for sharing, and good luck finding another card that suites you. >:D
on 2010-02-19 Thanks for sharing, and good luck finding another card that suites you. >:D
Please login or register for free to view your stats, add reviews and card application results, or post comments.
Credit card reviews and comments are posted by user submission and do not warrant the opinions of Finance Globe.
Disclaimer: This content is not provided by Harvard University Employees Credit Union. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author's alone, and have not been reviewed, approved or otherwise endorsed by Harvard University Employees Credit Union. Review content is powered by Finance Globe.
Disclaimer: This content is not provided by Harvard University Employees Credit Union. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author's alone, and have not been reviewed, approved or otherwise endorsed by Harvard University Employees Credit Union. Review content is powered by Finance Globe.
