Lost Your Job

**hjm331** · October 30th, 2008, 11:32 AM

I had a customer bring-in two motors yesterday. One of them needed to be converted to 220V which is done by switching wires in the motor. We made sure that the motor was running smoothly. The customer came-in the morning, I explained what we had done with the motor and we told him that his total was $50. The customer went crazy and he said that the price was ridiculous. I told him that you might not understand how much time we put into this and we made sure that the motor was working perfectly so you won't have to bring it in for a second time. He didn't care so I told him how much would you like to pay? He told me that he can pay $40 so he busts his check book and I told him that you don't have $40 cash with you? He said "no" so I told him to give me $20 bucks cash.

The reason why I refused to take the check was that it could've been a bad check and it's a hassle tracing him down for the money that he owes.

He was just complaining about how our prices are too high and how we wouldn't do business with us again. The only thing I'm worried about is that he will ruin the reputation of my company for potential customers in the future.

**Meya** · October 30th, 2008, 11:46 AM

Good thing for customer satisfaction, but I do believe he know how much it was going to cost. Some will pull that on us quick, happens to me dang everyday. To eliminate that, all new customers are given an up front price because they know 9 out of 10 it is the same price in our segmented area. I know your company is going to be competitive to the next, people like him, who you don't see often (if at all), will pull that on us. I have a monthly plan that I don't share openly, but they are for my customer's who I know is on fixed income but wants the loyal treatment like those who can afford to pay.

Yes, I do have some that I just say, "OK, what do you have?" but I make sure they come when it is slow. Like today, I have 2 that are not able to pay much, but I will accept the change they give me. I call that, "A fast dime beats a slow dollar any day!" This is only because business was slow yesterday, today and..........Oh never mind, check day is always faster. It is going to be too many walk ins.

I believe you done what was best for the company, and will not take that away from you, but we have to watch out for the cons. You put, time energy, and assured him durability, that should have said something to his "Hard-to-please" behind in the first place. Had you told me something like that, I would have paid you and returned. Some people does not understand the true meaning of customer satisfaction the way we do. Keep it up bro!

**hjm331** · October 30th, 2008, 12:23 PM

The thing about my business is that you can't really find out what the problem is without attempting to fix it. There are just too many problems so sometimes there's no way we can give the customer the price based on what the problem is up-front because it could be something else that costs more or less. I guess it's an advantage to the customer but it's not in my hands so we just got to roll with it.